Customer Testimonials
Getting better now that a certain employee is no longer there…always problems with them.
Everytime we bring our vehicles in for service, they forget to do something! This time it was to reset the TMPI, on the Traverse. So we had to drive all the way back from Ephrata! It's getting frustrating!
As always the service dept ia top notch in their customer service, professionalism and keeping me informed on the status of my vehicle.
Everyone was on top of what my vehicle needed after I decided an oil change was all that was needed! Thanks for the pictures!
Working with Levi, he helped me figure out the best option of a vehicle in a multi vehicle transaction. His level of communication and support was above the top! He assisted me with a lease buyout, a trade and via Chevy/GM finance, I ended up getting my wife a '26 Chevy Equinox Activ - she loves it! Highly recommend working with Levi and his management staff!
Amazing dealership, It is the only place I will buy/service my vehicles. I truly recommend this dealership to everyone.
Poor communication and delayed service throughout. Staff appeared overwhelmed and not knowledgeable. Tough to decide to take vehicles there it’s always like this. Trust is very low
Danielle was great to work with. She answered all my questions and even though we faced a couple challenges she worked through them all so we could make the deal
Had to wait over an hour and a half for the oil change and tire rotation, but they did a thorough inspection followed up with a full video which was very impressive.
I thought they pretty quick in getting my car in and out for service the advisor was great as well.
Victor was great!!! Best service I've had at the counter for my last few oil changes. Still think 2 - 2 1/2 hours is too long to have to wait.
An oil change should NOT take 2 hours! With an oil change they also rotate the tires. But when they rotated the tires they did not adjust the tire pressure as they should have on a truck.
This is the second time we have been to Bud Clary. The first time we bought an accessory in their parts department and had them install it. The parts department was great, very helpful. But the installation which THEY told us should be 1 hour was instead 2 1/2 hours! Every time we looked in the shop, no one was working on our truck! We truly believe ... Read More DealerRater - May 19, 2026
Miss diagnosed the problem but charged $231 for their effort. Stopped at Les Schwab for the proper repair to solve the problem. ML Chevrolet blamed the problem entirely upon the incorrect issue while Les Schawb nailed it quickly.
Clean area to wait in. Staff willing to make sure you are kept informed about the status of your vehicle.
The service I received from Johnny was exceptional and the shuttle service was a major reason I chose Bud Clary.
Worst communication ever. Never returned phone calls. Service writer was not prepared with a complete quote when called to tell me what was wrong and cost to repair.
Service was good. They are a bit pushy about needing services sooner than GM recommendations.
Very thorough check in and inspection process. Most in depth I’ve seen at a dealer during an oil change. Nice waiting area.
Super service by Richard…I figured my truck was needing major repairs but after you f Checked it out, the bill surprisingly $200! Thank you for your service!!!
There aren’t many other options locally but they are improving from what they were a few years ago. It did take 7hrs and 45 minutes for an oil change and minor alignment, but the service rep was apologetic and the service tech couldn’t have been nicer. My only real gripe is that a multi point inspection was supposedly conducted. Fluid levels is a part of that, and despite my washer fluid reservoir being empty, they said my washer fluid level wash good and my sprayer functioned properly. It appears they just checked the box on that point, making me ... Read More DealerRater - May 1, 2026
Adam was very professional, courteous and a pleasure to work with I would definitely recommend this dealership
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Didn’t rotate tires. Didn’t have staff to fix electrical issue. Didn’t wash pickup. Took too long
Went in for recall work, was done well ahead of expected time. Adam was courteous and professional.
The dealership has great service department that was super friendly and professional with the service being done on a timely matter
The Worst Service Experience I’ve ever had Don’t go here for Chevrolet/GM.
Great work done. I will bring my vehicle to Bud Clary again for its next service.
I just received service from this dealership and it was very thorough. Esgar was professional and informative regarding my vehicle’s needs. Also very polite and pleasant too. Thanks again.
Estoy contenta con el servicio que se privello a mi auto todo estubo a tiempo muchas gracias
I brought my GMC work truck to the service department, needing help. The staff listened to what I needed and responded immediately. I live 150 miles away from Moses Lake, and own 2 Duramax. I don’t get this level of service from the dealership I bought my trucks from. I wish I lived closer. What did they fix? A franchise oil change company didn’t install the seal on my oil filter cap correctly, almost ruined my engine, their mechanic corrected the problem in minutes, didn’t charge me, total time on site less than 15 minutes. I wish I lived closer
Had my truck for six weeks and gave me every excuse in the book of why my truck was not being worked on. This is a 2022 Silverado with 16,000 miles on it and still under factory warranty. I told them what I suspected the problem to be when it was towed into them and they waisted six weeks tossing parts at the truck till they check what I suspected from day one and that was the problem they had the part truck fixed same day. Thanks for waisting my time Bud Clary I will NEVER return to any of your dealerships ... Read More DealerRater - Jun 19, 2024
Jeremy was very helpful and patient. He didn’t try to hard sell us, just answered all of our questions.
Some of the worst,business practices I’ve witnessed in my entire automotive career. I came Monday morning waiting for my wife to bring her car to drop off so I could pick her up. I witnessed multiple employees excessively driving every car they got into (unless the customer was watching)
Service advisors would wait for customer to leave, start up the car, hit the gas in reverse aggressively, slam the brakes, and excessively accelerate through the service bay, around the parking lot, and throughout the dealership in speeds that looked to be in excess of 35 mph + through the service ... Read More DealerRater - Dec 12, 2023
I am utterly disappointed with my experience at Bud Clary Ford Dealership of Moses Lake, WA. I purchased my 2016 F150 from them in May because they promised that undergo a comprehensive inspection prior to delivery along with all required recalls. I allowed them to keep it as long as necessary for this to happen, and they kept it another two weeks following completion of paperwork to perform these processes. They have proven themselves to be unreliable and untrustworthy, making promises they couldn't keep and jeopardizing my safety in the process.
To begin with, they failed to fulfill a mandatory ... Read More DealerRater - Jul 24, 2023
Sam made my purchase seamless an in record time. The Colorado arrived exactly when Sam said it would. Sam provided “Excellent” customer service. Jessica took care of us when we picked up our Colorado and again provided us with “”Excellent” customer service.
Sam was absolutely awesome, she helped us make a deal on the perfect truck, got it all setup so all we had to do was drive in, test drive, sign and we were out. We drove 400 miles round trip and it was definitely worth it. Staff was all friendly and helpful.
They were friendly and knowledgeable. Sam Hutton took care of most of the sale through text and pictures. They got me a great deal on a beautiful truck. Thank you to Sam Hutton and the staff for everything you did for me.
Upset. We traded in a vehicle 10/17 and our loan for the trade in is still outstanding. The balance on the loan increases everyday and our credit decreases. I have contacted the owner - Bryce Clary and this matter still is not concluded. I would NEVER recommend Bud Clary Dealerships.
We honestly had the BEST experience dealing with Sam Hutton! She was great! All of our questions were completely answered with professionalism and kindness. We would highly recommend you contacting her for your next vehicle purchase.
At Bud Cleary Moses Lake I was greeted by Joshua Munoz . He showed me the car I was interested in and we went for a test drive. Josh was very professional, knowledgeable and kind. He listened to me, my wants, needs and was able to answer all my questions. I did buy the car because Josh made me feel so comfortable in my choice and thought if was a good fit for me. If you happen to be at Bud Clary’s Moses Lake, ask for Joshua Munoz for the best service, understanding and knowledge of the vehicles that he ... Read More DealerRater - Aug 16, 2020
Joshua was terrific in finding me exactly the vehicle I was looking for. He made everything happen the way I hoped it would. Fantastic experience!
Had a great experience with Joshua Munoz who was very upfront about all the pricing and features. We didn't feel pressured to complete the deal today and they even worked with our financing that hadn't quite come in yet.
I had an excellent experience with Jeremy Vargas for my new truck procurement. The transaction was seamless and one of the easiest times I have every gone through the car buying experience. It was low key and made it memorable. I would highly recommend this dealership given the the current environment we are experiencing because who needs more stress. This was easy and enjoyable. Just what I needed. I am a healthcare worker.
Very disappointed with this company we bought our vehicle to support our “local dealer” to only get a call back to tell us we owe them $550 because we didn’t give them the “exact” payoff for our trade in. How am I suppose to know that isn’t that the job of the financial department. I will never go there again nor will I refer anyone to this deal ship. We have bought Several vehicles out of town and have NEVER had this experience. Don’t be surprised if I return your truck and go get one somewhere else where ... Read More DealerRater - Jun 30, 2020
I had a service performed which should have resulted in a computer printout. They couldn't provide that printout, and claimed that their printer was broken. The asked me to return later for another service appointment. At that appointment, after I had driven a long distance to get to the dealership, I was told that the printer was still broken. I went to a different service center in town and found that Bud Clary had never even performed the service (over $100) and that their failure to provide a printout was because they simply hadn't done the work. I'll ... Read More DealerRater - Feb 12, 2019
In my opinion the service department is dishonest and refuse to work for solutions. I advise you to stay away from them.
Yesterday I took my suburban in to have a broken passenger mirror repaired I told them it was loose, probably from vibrations. I was charged the normal troubleshooting fee. OK I get that.
The paperwork dishonestly states I told them something hit the mirror. I DID NOT. That allows them to collect a troubleshooting charge in a matter of minutes if not seconds. Feeling trapped I ordered the part.
Today I called Bud Clary Chevrolet to stop the ... Read More DealerRater - Aug 10, 2018
Quick to run your credit. Said would call me on Monday to discuss further its already Thursday. And just now got word. (No Thank you)
I made an appointment for a simple oil change on their web site. When I got there the service advisor said the appointment was for their Longview dealership and I would have to wait at least 4 hours or come back another day even though the dealership is 70 miles round trip from my home. I told him I had verified the Moses Lake location the previous night through a message on their web site. He said to just call the next time sine the email doesn't work. There won't be a next time with these incompetent ********. If they can'... Read More DealerRater - Mar 16, 2017
Low Pressure, fun sales staff, and overall great experience. The financing went really quick and we weren't at the dealership all day. It was fast. Love my new Suburban!
Their sales manager Bert sold me a bad car. They knew there were major mechanical issues. Cost me nearly $2000 to have them fix and they left me with an empty gas tank (it was over half full) and a FILTHY car. I'm completely unsatisfied with them and would advise anyone NOT to purchase a car from them.
Car salesman was accommodating and knowledgeable. He was also very good with answering questions. My over-all experience with him was great. Definitely recommend him to friends and family.
We came in looking at a truck for an out of town family member. While talking to Mike he made it clear that we could purchase the truck we had been dreaming about and that our family member could get a great deal on his truck too! Best car buying experience we have ever had! (We have bought 9 used and now 2 new in our 17 year marriage!)
I'm about to file a complaint, had a very bad experince buying a car in bud clary moses lake. we try fix this problem so many times and with a diferents solutions but it was yust waste time and mone.
We purchased our second vehicle in the last 30 days from this dealership, and specfically with Ray. He's a great sales guy and a wonderful person to work with. I highly recommend using Ray to fulfill your vehicle purchase needs.
My wife and I have been looking for a new SUV for awhile and did a parking lot drive through. We found a 2012 Durango and wanted to take a drive. We worked with Ray Shearer who's a seasoned sales guy of whom I've worked with now over about seven years, this being the third vehicle purchase made with him. I like working with Ray as he's no pressure, or trying to sell you on something. He lets the product speak for itself and educates me on the things that I ask or that he things I need ... Read More DealerRater - Feb 27, 2012